Refund Policy

Last Updated: January 1, 2025

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of purchase, provided you meet the eligibility criteria outlined below.

2. Eligibility for Refunds

To be eligible for a refund under our 30-day money-back guarantee:

• The refund request must be submitted within 30 calendar days of the original purchase date
• You must have completed less than 30% of the course content
• You must not have downloaded or attempted to copy course materials
• You have not previously received a refund for the same course
• The course was not purchased as part of a special promotion or bundle (unless otherwise stated)
• You have not violated our Terms and Conditions

3. Non-Refundable Items and Circumstances

The following are NOT eligible for refunds:

• Course purchases made more than 30 days ago
• Courses where more than 30% of content has been accessed or completed
• Downloaded course materials, worksheets, or resources
• Certification fees (if purchased separately)
• Special promotional bundles or discounted packages (unless explicitly stated)
• Gift course purchases (the original purchaser may request a refund)
• Courses purchased during final sales or clearance events
• Services rendered, such as personalized consultations or mentorship sessions

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected]
2. Include your order number, purchase date, and course name
3. Provide a brief explanation for your refund request (optional but helpful)
4. Allow 2-3 business days for us to review your request

We will verify your eligibility and respond with approval or denial of your refund request.

5. Refund Processing

Once your refund is approved:

• We will process the refund to your original payment method within 5-7 business days
• Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive a confirmation email once the refund has been processed
• Your access to the course will be immediately revoked upon refund approval
• Any certificates earned will be invalidated

6. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion:

• Technical issues that significantly impacted your learning experience
• Course content significantly different from description (and we cannot resolve the issue)
• Exceptional circumstances evaluated on a case-by-case basis

Partial refunds are determined by factors including course completion percentage and time since purchase.

7. Course Bundles and Packages

For bundled course packages:

• Refunds apply to the entire bundle, not individual courses within the bundle
• You must not have completed more than 30% of ANY course in the bundle
• Partial refunds for individual courses in a bundle are not available
• Special bundle pricing means all courses must be returned for a full refund

8. Technical Issues and Course Access

If you experience technical difficulties accessing course materials:

• Contact our technical support team immediately at [email protected]
• We will work to resolve technical issues within 48 hours
• Refund requests due to technical issues will be honored if we cannot resolve them
• Technical issues must be reported within the 30-day refund window

9. Course Updates and Changes

We regularly update course content to ensure quality and relevance:

• Minor updates and improvements do not qualify for refunds
• Significant changes to course structure or content will be communicated in advance
• If major changes substantially alter the course you purchased, you may request a refund within 14 days of the change notification

10. Subscription and Recurring Payments

While our current courses are one-time purchases, if we offer subscription services in the future:

• You may cancel subscriptions at any time
• Cancellations take effect at the end of the current billing period
• No refunds will be provided for partial subscription periods
• Subscription-specific refund policies will be clearly stated at time of purchase

11. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute:

• Please contact us first to resolve the issue
• Chargebacks may result in immediate account termination
• We reserve the right to dispute illegitimate chargebacks
• Multiple chargebacks may result in permanent ban from future purchases

12. Refund Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. Contact us if you experience:

• Serious illness or family emergency
• Unforeseen financial hardship
• Course accessibility issues due to disability
• Other extraordinary situations

We will review such requests on a case-by-case basis and may offer extended refund windows or alternative solutions.

13. Satisfaction Guarantee Details

Our 30-day money-back guarantee means:

• We are confident in the quality of our courses
• You can explore course content risk-free for 30 days
• If the course doesn't meet your expectations, simply request a refund
• No questions asked (though feedback helps us improve)

14. Course Transfers

Course purchases are non-transferable:

• You cannot transfer your course enrollment to another person
• Each enrollment is licensed to a single individual
• Gift purchases can only be refunded to the original purchaser
• Account sharing violates our Terms and Conditions

15. Currency and Exchange Rates

For international customers:

• Refunds are processed in the original transaction currency
• Exchange rate fluctuations may affect the refunded amount in your local currency
• We are not responsible for currency conversion fees or rate differences
• Your financial institution may charge additional fees

16. Promotional Credits and Discounts

If you used promotional credits or discounts:

• Refunds will be issued for the actual amount paid
• Promotional credits used will not be restored
• Discount codes may not be reused
• Gift cards or store credits follow separate terms

17. Contact Us for Refund Requests

To request a refund or discuss concerns about your purchase:

Green Garden Courses
Email: [email protected]
Phone: +523814271213
Address: 22897 Reddy Terrace Jansenside, NW 4017, South Africa
Registration No: 80835479

Our customer support team typically responds within 24-48 hours during business days.

18. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy. Material changes will be communicated via email to registered users.

19. Dispute Resolution

If you disagree with a refund decision:

• Contact our customer service manager for review
• Provide any additional information supporting your request
• We will conduct a final review within 5 business days
• Our decision after final review is binding

20. Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights that cannot be waived by this policy.